EAP Database
What's EAP (Employee Assistance Program, EAP)
Employee Assistance Program(EAP) is a long-term, systematic service plan which provides both individual consultation services and service plans for various management issues. EAP is first developed from Occupational Alcoholism Program (OAP), and now evolved into providing more diverse services. 85% of Top 500 companies in the U.S. provide EAP services for employees and their family members. According to the research, organizations providing EAP services for their employees significantly reduce turnover rate, absenteeism, and accident rate.
EAP in Taiwan
In the early years, Taiwanese government promoted Labor Life Assistant Plan to help young workers to accommodate themselves to the life of manufactures. The assistants were voluntary staffs. However, due to reasons such as short of staff, deprecation from supervisors, and lack of correct operating procedure, only a few companies, such as Taiwan Power Company and Panasonic Taiwan Corporate continue the plan. It was not until 1995 Council of Labor Affairs (CLA Executive Yuan) started to promote EAP services, including sponsoring seminars, workshops, EAP professional training courses, etc. The first EAP non-profit organization was therefore established, and soon after that, a foreign EAP company set up a branch in Taiwan. In addition, since 2003 Central Personnel Administration (CPA Executive Yuan) started to require subordinate organizations to implement EAP services, which means that EAP services are becoming more and more important in government and companies.
- Why organizations need EAP
- What's the key point about successful EAP
- Does EAP handle issues related to work directly?
- If EAP service is confidential, how will it be evaluated?
- Employee is the most valuable assets of companies. The management policy and system can't solve human issues effectively.
- Mental issues like family, work stress, personal problems will increase operational cost.
- EAP service not only can help to solve personal issues, but also can improve family relationship and work performance to increase productivity.
- With more importance are placed on customer satisfaction and product quality, employees risk behavior may cause inestimable damage to organizations. Organizations can manage and prevent risky behavior by providing EAP services.
- The commitment and support from management team.
- Sufficient service orientation to all staffs.
- Referral and coach training to supervisor and HR professionals.
- Convenient and confidential of the service process.
- Free and effective services
- EAP handles the issues that may affect performance.
- EAP will collect the data that are not against the confidential policy to provide company as reference or planning suggestions.
- In general, EAP will not intervene organizational management activities. However, EAP can provide necessary consultation.
- We will provide the usage rate and the distribution of issues.
- We will provide report to understand the professional and administrant service quality.
- Follow up service will get the information about improvement of the problems.
- You can compare the post-service performance with pre-service.
